In Talk, Harvard Business School professor Alison Wood Brooks explores the science behind everyday conversation, defining it as a “coordination game” where micro‑decisions shape the flow and outcome. She introduces the TALK framework—Topics, Asking, Levity, and Kindness—offering practical strategies like preparing engaging topics, asking meaningful follow‑ups instead of simple mirror questions, injecting levity to keep discussions lively, and prioritizing kindness by validating others’ perspectives. This approach stems from empirical research and real-world experiments, such as speed-dating studies and corporate dialogues, demonstrating that small conversational adjustments can significantly enhance relational depth and interchange quality.

Brooks also emphasizes handling difficult conversations and apologies with care: she discusses the role of acknowledgments and apologies in repairing conversational ruptures and rebuilding trust, showing that even brief, sincere apologies often elevate perceived status and connection. Altogether, Talk blends scientific insight and practical tools to help readers become more present, effective, and empathetic communicators in all areas of life¹.